Refund Policy

At Haniverse, we strive to provide high-quality handmade products. Your satisfaction is important to us, so we want to make sure you are happy with your purchase. Please take a moment to review our refund policy below.

​

No Returns or Exchanges

Due to the nature of our products being handmade, we do not accept returns or exchanges on any of the items purchased. All sales are final.

​

Damaged or Defective Items

If you receive a product that is damaged or defective, we will offer a refund or replacement after reviewing the issue. To request a refund or replacement, please follow these steps:

• Contact Us: Email us at haniverse.store@gmail.com within 3 days of receiving your order.

• Provide Information: Include your order number, a clear photo of the damaged or defective product, and a brief description of the issue.

• Resolution: Once we receive your request, we will assess the situation and determine whether a refund, repair, or replacement is appropriate based on the nature of the problem.

​

Eligibility for Refunds

Refunds or replacements are only available for items that are:

• Damaged during transit (with proof of damage).

• Defective upon arrival (i.e., not as described or with manufacturing faults).

• Please note that any damage caused after delivery, including wear and tear, is not eligible for a refund or replacement.

​

Resources and Materials

At Haniverse, we take great care in crafting each product by hand. Due to the nature of our handmade items, we do not accept returns or offer refunds unless the product is defective or damaged upon arrival.

If you break or damage your product after receiving it, we do not offer a refund. 

Please note that customers are responsible for all shipping fees associated with sending the item back to us for repairs. Once the item is repaired, you will be responsible for the shipping costs to return the item to you.

For all cases, please ensure you reach out within 3 days of receiving the item. After this period, no repairs or replacements will be offered.

For any questions or to request an evaluation, feel free to reach out to us at haniverse.store@gmail.com.

​

Refund Process

If a refund is granted, we will process the refund to the original payment method used for your order (via PayPal). Refunds may take 5-10 business days to reflect in your account, depending on the payment provider.

 

Shipping Fees

If your product is eligible for a refund due to damage or defect, we will cover the cost of return shipping for the damaged item. If you are requesting a refund or replacement for any other reason, you may be responsible for return shipping costs.

​

Non-refundable Items

Certain items are not eligible for refunds, including:

• Custom or personalized products (if applicable).

• Items marked as sale or clearance (if specified).

• ​

Contact Information

If you have any questions about our refund policy or need assistance with a return request, please contact us at:

• Email: haniverse.store@gmail.com

• Website: www.haniverse24.com